Guests with Disabilities
Guests with disabilities have access to comfortable staterooms and suites, along with a full range of services, facilities and amenities, including auxiliary aids, on every Disney Cruise Line ship and Disney's private island paradise, Castaway Cay.
Most Guest areas aboard ship—including theaters, restaurants and shops—are accessible to all our Guests. In some cases, such as when utilizing tender services or in pools, Guests may need to transfer from their wheelchairs to utilize the facility, and this transfer may require the assistance of a member of their party. Therefore, we recommend that Guests plan to sail with someone who can physically assist them when necessary. Please also be advised that in certain situations, it may be impossible for Guests using wheelchairs to transfer to the tenders due to safety concerns.
Special Access, Seating and Entrances
Special viewing areas at scheduled onboard activities are set aside for Guests using wheelchairs while on their vacation. Assistance with accessible seating at the Walt Disney Theatre can also be arranged by contacting a Crew Member outside the theater entrance at least 10 minutes prior to show time.
At any time during your cruise, Crew Members can answer your questions about wheelchair-accessible entrances to restaurants, lounges, common areas and restrooms.
All Disney Cruise Line ships offer accessible staterooms and suites. These staterooms are equipped with the following features for Guests with disabilities:
32" (minimum) doorways
Ramped bathroom thresholds
Open bed frames
Additional phones in the bathroom and on the nightstand
Bathroom and shower handrails
Fold-down shower seats
Hand-held shower heads
Lowered towel and closet bars
Emergency call buttons
Disney Cruise Line offers special equipment for Guests with disabilities. The following is available upon request for use in any stateroom:
Raised toilet seat
Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY)
Personal Mobility Equipment
To ensure the safety of all Guests, it is strictly prohibited to park personal mobility equipment in Guest corridors or stairwell landings.
Safety regulations require that all Guest personal equipment—including wheelchairs, electric mobility scooters, ECVs and strollers—must be stored in one of the following 2 areas when not in use:
Wheelchair-Accessible Staterooms: Consider booking a wheelchair-accessible stateroom, which has a 32-inch entrance door and features a wider path of travel inside the stateroom. Typical staterooms have a narrower entrance door (25.5 inches) and may not have the interior space to accommodate mobility equipment.
Alternative Parking: If you find that your mobility equipment will not fit inside your stateroom, you will be asked to park your equipment in the designated area equipped with electrical outlets. On the Disney Magic and Disney Wonder, parking is located on Deck 6 Midship, just behind the elevators. On the Disney Dream and Disney Fantasy, parking is located on Deck 2 Midship, just outside Enchanted Garden.
Guests are responsible for parking their mobility equipment in one of these designated areas.